Group Bookings Officer, Jodrell Bank

Jodrell Bank Centre for Engagement welcomes approximately 23,000 pupils and teachers per year participating in the Education Programme with a further 3,000 visitors engaging with our Groups Programme. These programmes deliver a key aspect of our mission and generate significant income for the Centre.

Following an internal secondment, we have a one-year fixed term vacancy for a Group Bookings Officer to provide administrative support and front-line customer service for all group bookings to Jodrell Bank, this to include general groups and with a significant focus on schools and educational visits.

The role involves working closely with the Head of Education and Interpretation, Education Officer and Visitor Services Managers to ensure smooth operation of group programmes within the day to day running of the Centre.

The main responsibilities include providing a friendly, efficient and informative service for teachers and group leaders making enquiries and bookings (over the phone, via email and face-to-face), supporting their planning, tracking and following up payments and maintaining accurate records. Additional responsibilities include supporting the booking and administration of special events, such as Uniformed Group visits and visits from Home Educator groups.

Deadline: 15th October

More information on the role can be found here.